Springbank Leisure

Terms and Conditions

Booking, Payment and Cancellation
• To secure a booking, full payment for the stay is required at the time of booking.
• Should you need to cancel your booking, you can advise us via email – quoting your booking reference number given in your confirmation email. Your cancellation will be effective from the date we receive your written confirmation. Cancellations made more than 21 days before the scheduled arrival date will receive a refund less a £30 administration charge per booking. No refund will be given for cancellations made 21 days or less before the scheduled arrival date. No refund will be given for early departures, failure to arrive on the booked arrival date, adverse weather conditions, transport disruptions, or changes in personal circumstances.
• Pitches are allocated at the discretion of site management. Requests for specific pitch locations, hard standings or other preferences will be noted and every reasonable effort made to accommodate them, but cannot be guaranteed.
• In the unlikely event that Springbank Leisure Caravan & Motorhome Park is unable to provide the booked accommodation due to circumstances beyond our control, we will endeavour to offer a suitable alternative or provide a refund of monies paid.
• We reserve the right to decline any booking or refuse admission where, in our reasonable opinion, the facilities are unsuitable for the guest’s requirements or where admission may adversely affect the safety, comfort or enjoyment of other guests.

Force Majeure
Springbank Leisure Caravan & Motorhome Park shall not be liable for any failure to perform its obligations where such failure results from circumstances beyond its reasonable control, including but not limited to severe weather, flooding, fire, utility failures, government restrictions, disease outbreaks, civil disturbances or any other force majeure event.

Arrival and Departure
• Pitches are available from 1:00pm on the day of arrival.
• Guests must vacate their pitch by 11:00am on the day of departure.
• Guests expecting to arrive after 6:00pm should contact the park in advance so appropriate arrangements can be made.
• Only those persons included within the booking may occupy the pitch unless prior written permission has been obtained from management.

Site Access, Security and Safety
• The caravan and motorhome park is located in a pleasant valley setting close to Church Stretton town centre.
• Access is via a 600-metre tarmac driveway running alongside the entrance to the Comprehensive School on Shrewsbury Road. The driveway contains two single-track sections of approximately 250 metres each. Guests should proceed with caution and ensure the route ahead is clear before entering these sections.
• A maximum speed limit of 5 mph applies throughout the park.
• CCTV operates throughout the site for the safety and security of guests, staff and property.
• Whilst every effort is made to maintain a peaceful environment, guests should be aware that occasional traffic noise from the A49 and passing trains may be heard.

Guest Responsibilities
• Guests are responsible for the conduct of all members of their party, including children, visitors and pets.
• Children must be supervised by a responsible adult at all times, particularly within the service building and communal areas.
• Guests must behave in a considerate manner and avoid causing disturbance to others.
• Quiet hours apply between 10:00pm and 8:00am. During these hours, noise should be kept to an absolute minimum.
• Electricity and water should be used responsibly and sparingly.
• The service building and all communal facilities must be left clean and tidy after use.
• Waste water disposal facilities are provided for both grey water and black waste. Guests must ensure waste is disposed of only in designated areas.
• Household rubbish must be bagged and placed in the appropriate bins. Recycling facilities are available for glass, metal and suitable plastic containers.

Visitors
• Day visitors are permitted only with the prior approval of site management.
• Guests are responsible for the behaviour of their visitors and must ensure they comply with all site rules.
• Management reserves the right to refuse entry to visitors at any time.

Pets
• Dogs are welcome but must be kept on a lead at all times whilst on site.
• Dog owners must clean up after their pets immediately and dispose of waste appropriately.
• Dogs must not be left unattended anywhere on the site.
• Any damage or nuisance caused by pets remains the responsibility of the owner.

Electric Vehicle Charging
• Charging electric vehicles from pitch electrical hook-ups is strictly prohibited unless specifically authorised by management.
• Unauthorised charging may result in additional charges and/or removal from the site.

Alcohol and Drugs
• Guests must consume alcohol responsibly and respectfully.
• Any behaviour resulting from excessive alcohol consumption that causes nuisance, alarm or disturbance to others may result in immediate removal from the site without refund.
• Anyone found in possession of, supplying or using illegal drugs will be required to leave the premises immediately and may be reported to the police.

Campfires, Barbecues and Fire Safety
• Candles, fire pits, bonfires, fireworks are not permitted due to the risk of fire.
• Customers are welcome to use their own charcoal, gas or electric BBQs provided they are raised off the ground and placed on a suitable fireproof base that protects the grass and surrounding areas.
• Guests should familiarise themselves with fire points and emergency procedures upon arrival.

Damage, Loss and Liability
• Guests are responsible for any loss, damage or injury caused by themselves, members of their party, visitors, children or pets.
• Any damage to site facilities, buildings, services or grounds must be reported immediately. The cost of repair, replacement or specialist cleaning may be charged to the person responsible for the booking.
• All vehicles, caravans, motorhomes, awnings, tents, equipment and personal belongings remain on site entirely at the owner’s risk.
• Nothing in these Terms and Conditions excludes or limits liability for death or personal injury caused by negligence, fraud, or any liability that cannot legally be excluded or limited.
• Whilst every effort is made to maintain facilities and services, no compensation shall be payable for temporary interruptions to electricity, water supply, internet connectivity or other utilities beyond our reasonable control.

Right to Refuse Service or Remove Guests
Management reserves the right to require any guest or visitor to leave the site immediately, without refund, if they:
• Breach these Terms and Conditions;
• Cause nuisance, annoyance or disturbance to other guests;
• Behave aggressively, abusively or irresponsibly;
• Damage property;
• Compromise the safety, security or enjoyment of others; or
• Fail to comply with reasonable instructions from site management.

Lost Property
• We cannot accept responsibility for property left behind following departure.
• Lost property will be retained for up to 28 days where practical.
• Items can be returned upon request, subject to postage and packaging costs being paid by the owner.
• Any unclaimed items may be disposed of after the retention period.

Data Protection and CCTV
• CCTV recordings may be used for crime prevention, public safety and site management purposes.
• Any personal information supplied during the booking process will be handled in accordance with applicable data protection legislation and will not be shared with third parties except where required by law.

E Scooters/Remote Control Cars/Drones
• Electric Scooters, Drones, remote control cars and similar items are strictly forbidden for use by customers on Park property.

Customer Data Handling
• The way in which we use and store customer data is set out in our privacy policy. Copies of which are available on request and on our website.