Privacy Policy
Privacy Policy – Springbank Leisure Campsite
Effective Date: 1 September 2026
Springbank Leisure (“we”, “us”, “our”) is committed to protecting your privacy and handling your personal information in a transparent and secure manner. This Privacy Policy explains how we collect, use, store and protect your information when you visit our website or make a booking at Springbank Leisure Campsite.
By using our website at https://springbankleisure.com, you agree to the practices described in this Privacy Policy.
1. Who We Are
Springbank Leisure operates a caravan and motorhome campsite in the Shropshire Hills. Website: https://springbankleisure.com Contact: info@springbankleisure.com
We are the data controller responsible for the personal information collected through our website and booking system.
2. Information We Collect
We collect personal information only when necessary to operate the campsite, respond to enquiries, or process bookings.
Information you provide directly:
• Name
• Email address
• Telephone number
• Booking details (arrival/departure dates, pitch type, number of guests)
• Any additional information you choose to provide via our contact form
Information collected automatically:
When you visit our website, certain technical information may be collected automatically, including:
• IP address
• Browser type
• Pages visited
• Cookie and usage data
This information helps us maintain and improve the website.
3. How We Use Your Information:
We use your personal information to:
• Process and confirm bookings
• Respond to enquiries
• Manage your stay at the campsite
• Maintain the security and functionality of our website
• Comply with legal obligations
We do not sell or share your personal information with third parties for marketing purposes.
We only share information when necessary to complete your booking (for example, with payment processors such as PayPal) or where required by law.
4. Cookies:
Our website uses cookies to ensure essential features work correctly, including:
• Processing bookings
• Logging into payment services (e.g., PayPal)
• Basic site functionality
If cookies are disabled in your browser, some features may not function properly.
You can manage cookie settings through your browser’s help or support pages.
5. Legal Basis for Processing (UK GDPR):
We process personal data under the following lawful bases:
• Contractual necessity: to process bookings and provide campsite services
• Legitimate interests: to maintain website security and functionality
• Consent: when you submit optional information via forms
• Legal obligation: where required by UK law
6. Data Retention:
We retain personal information only for as long as necessary to:
• Manage bookings
• Comply with legal requirements
• Resolve any queries or disputes
After this period, information is securely deleted or anonymised.
7. Your Rights:
Under UK GDPR, you have the right to:
• Access the personal data we hold about you
• Request correction of inaccurate information
• Request deletion of your data (where legally permissible)
• Object to certain types of processing
• Withdraw consent (where consent is the basis for processing)
To exercise any of these rights, please contact us at john@springbankleisure.com.
8. Security:
We take appropriate technical and organisational measures to protect your personal information from loss, misuse, or unauthorised access.
9. External Links:
Our website may contain links to external websites. This Privacy Policy applies only to springbankleisure.com. We are not responsible for the privacy practices of other sites.
10. Your Obligations:
By using our website, you agree that any dispute over privacy is subject to this Privacy Policy and our Terms and Conditions, including the application of UK law.
If you have concerns about how your information is used, please contact us and we will do our best to resolve the issue.
11. Changes to This Policy:
We may update this Privacy Policy from time to time. Any changes will be posted on this page, and the “Last Updated” date will be amended accordingly. Continued use of the website indicates acceptance of the updated policy.